Ordering & Shipping
What currency are your prices in?
All prices are in Canadian dollars (CAD).
Where do you ship to?
We currently ship throughout Canada and the USA. For international shipments, please email us at hello@audeaudeaude.com.
Once production is complete (6-8 weeks typically), your order will ship via express post (2-5 business days).
Do you offer returns/exchanges?
All AUDE pieces are made to order and are a final sale.
How long will it take to receive my order?
All AUDE pieces are made to order in Vancouver, Canada. Once your order is placed, production will take 6-8 weeks, and shipping an additional 2-5 business days.
To request a quicker timeline, please email us at hello@audeaudeaude.com, and we will let you know what is possible, along with additional rush costs.
Will I be charged duties/taxes upon delivery?
If you are located outside of Canada, your purchase may be subject to customs duties, fees, and sales tax or Value Added Tax (VAT), as determined by the destination country. Please note that this being the case, we do not charge sales taxes on USA or international orders.
In the case of owing taxes and fees, your local shipping provider will contact you and will require that payment is completed before delivery. You may also be required to provide personal information, such as your EIN, IRN, or SSN, for customs processing.
Although we do not have control over customs department processes or delays, if you have any questions, feel welcome to reach out to us at hello@audeaudeaude.com.
Products & Materials
What materials are used?
All AUDE pieces are handcrafted using 14k or 18k Fairmined Eco certified gold.
All stones are natural gemstones and diamonds. Reclaimed vintage and antique stones are our preference, and are used whenever possible.
How do I care for my jewellery pieces?
All AUDE pieces are made from 14k or 18k gold, and are suitable for daily wear.
To clean, soak jewellery pieces in warm soapy water and gently scrub stones with a soft toothbrush.
It is recommended to remove jewellery pieces for activities such as swimming in chlorinated water, working out at the gym, applying creams/makeup/hair products, and sleeping.
How do I determine my size?
For ring sizing, we recommend visiting your local jeweler to determine your preferred ring size.
For bracelet sizing, we recommend measuring your wrist with a soft measuring tape.
Please note that best sizing is a personal preference, and you may wish to resize slightly once you receive and wear your jewellery piece for a time.
If you have any questions, email us at hello@audeaudeaude.com.
Customizations
Do you offer customizations?
We are always happy to discuss customizations. Please email us at hello@audeaudeaude.com to inquire.